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Frequently Asked Questions &
Safety Guidelines
(904) 642-9999
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How much room do I need?
Approximately an 18' x
20' area should be plenty of room for a bounce house, a 20’ x 20’ for a combo
and 16’ x 36’ for a large slide. The area should be level, free of rocks, dirt, sand, sticks
etc. and any in ground sprinkler systems should be shut off and not
protruding. The unit must be within 80
feet of an outlet. We also ask that
you please clean up the area in which the funhouse or slide is to be placed.
What if I want the inflatable setup
where there is no electrical outlet, or at least no outlet within 80 feet?
We can setup
your moonwalk virtually anywhere! We
will need to bring a generator in order to power the blower (see the 5th q&a below). Keep in mind that there is a $40 additional
charge for generator rental.
Who sets up the inflatable?
We set up the
bouncer or slide and take it down when we come to pick it up. Set up time is approximately 15-20 minutes
(25-30 for a slide or combo). We ask
that if you are done with the bouncer or slide please do not shut down the
blower. The Moonwalk or slide unit
must be inflated before it is taken down so that we can inspect and possibly
do a preliminary cleaning of the unit.
Pick up time is usually 20-30 minutes (40-45 min for slides and combos).
* All of our delivery personnel have gone through standard criminal
background checks for your safety.
How does the inflatable unit stay
inflated?
We setup the unit
and inflate the moonwalk or slide with a fully enclosed blower motor unit
that must stay on the entire time
that the inflatable unit is being used (unless
winds exceed 20mph, then it must be shut down). The design of the blower
is such that no moving parts are exposed. This is a very important safety
feature that you should take into account when children are around. The
blower unit must be located within 80 feet of an electrical outlet (we can bring a generator to power the blower; however
there is an additional $30 charge).
Can I cancel my reservation?
We realize that things
come up unexpectedly, so yes you can cancel your rental. But we do ask that
you try to give at least a one week (7 days) notice of your cancellation. No refunds will be given once the
inflatable has been setup.
Do you require a deposit?
We don’t necessarily require a
check or cash deposit. In most cases
we require a credit card to hold your reservation. *The credit card will not be charged, it’s
just to reserve the equipment (similar to renting
a car or hotel room). You then pay us
in full on the date of your party or event by cash, check or charge on the
day we deliver and set up the equipment.
Our process is similar to a deposit, but simpler and more
convenient for you. Feel free to contact us with any questions you may
have.
*
If you do decide to cancel the rental (other than weather related) you may be
charged a $30 deposit/cancellation fee if you
cancel within 7 days of your scheduled
event date. This procedure is similar
to a non-refundable deposit.
What is your weather policy?
AN INFLATABLE MUST
NOT BE USED WHEN WET INSIDE and/or WHEN WINDS ARE 20 MPH OR MORE.
This is a very important safety issue.
Wind – If the local weather is forecasted
sustained winds of 15-20+ mph (with higher gusts) on your event day and both
you and Bounce Around Jax, Inc. agree before delivery/set up that it may be
unsafe to use then we will cancel the rental with no charge to you. We reserve the right to cancel your rental
Rain – If the local weather is forecasted
70% or higher chance of rain, we reserve the right to cancel your
rental. An inflatable should not be used when raining or wet (with
exception of a waterslide). If the
inside of the bounce unit gets wet everyone should exit the bounce. When a bouncer or combo unit becomes wet,
it is very slippery and dangerous. Once the rain stops you can then dry the
unit with towels. Once dry, the bounce should be once again safe to use.
* Note – We may cancel the rental
the day prior or the morning of delivery if there’s a 70% or higher chance of
rain and/or 15-20+ mph sustained winds (with higher gusts). In this case, we will contact you the day
prior or morning of your event to discuss any weather related issues. Feel free to also contact us with any
weather policy questions.
** Please call us at (904) 642-9999 if you have weather related
questions once your unit has been setup.
No refunds will be given once the inflatable has been setup.
Can a bouncer be set up indoors?
Yes, our units can
be set up inside or outside! You will
need to have enough ceiling height (about 18’) to accommodate the inflatable. The bouncer must not be too near hot
lights, a/c vents or any fire hazard. Many commercial halls, malls, gyms,
etc. will do just fine.
Can I set up the inflatable near my
pool?
Safety is our number one concern. The bouncer or slide must be set up a safe distance
away from a pool or water front; at least 30 feet.
Why can't I pick up the bouncer and/or
slide and set it up myself to cut costs?
Safety is our number one concern. Some companies may allow the homeowner to pick up &
set up inflatable units, we do not feel that it is a good idea. Our set up
personnel will evaluate the set up area, use the correct size & type of
power cords and makes the all-important connections between the blower &
inflatable. We also use proper straps and spikes/anchors to secure the
inflatable to the ground and clean the inflatable prior to you using it (if needed). Also, each unit weighs
approximately 200+ pounds, so injury to you is also our concern.
Are your inflatables clean?
Yes! Cleanliness
is part of safety! We clean our
inflatables and all of our equipment (concession machines, tables, chairs,
etc) every week at our warehouse. We
vacuum, spray and wipe/scrub using a high quality cleaner/disinfectant. Click here to see
How safe are your inflatables?
Our inflatables
are constructed with quality and safety in mind! All of our units have the “child safety
ramp/step” for safe & easy entry/exit; they are constructed from very
durable commercial grade vinyl with double and quadruple stitching. ALL of our inflatables meet and/or exceed
ATSM rental industry standards. Each
of our inflatables is equipped with a non-removable list of rules. We will
also supply recommended guidelines for safe use and recommended number of children
that should be allowed to use the unit at one time. Beware
of low-grade, unsafe inflatables and sub-standard rental operators! All rental inflatables SHOULD meet ATSM
standards.
Do you accept credit cards?
Yes! We currently accept Visa, MasterCard, American Express and Discover.
How do I make a reservation?
You can
either call us at 904-642-9999 or click here to use our web order form.
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Our office calling hours are 7 days a week, 9am to 6pm
or you may use the online order form 24 hours a day à Order Form
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